TERMS AND CONDITIONS FOR WHAT A DIFFERENCE A DAVE MAKES – AIRBNB CLEANING SERVICES

EFFECTIVE DATE: 01/03/26

By booking cleaning services with What a Difference a Dave Makes, the client agrees to the following terms and
conditions.
These terms are designed to ensure a smooth working relationship and clear expectations.

1. SERVICES OFFERED
We provide professional cleaning services tailored for short-term rental properties such as Airbnb listings.
Our services include, but are not limited to:

• Standard turnover cleanings
• Laundry services
• Restocking basic supplies (if requested)
• Deep cleans (upon request or as scheduled)
• Additional tasks will be charged at our standard hourly rate

2. BOOKING POLICY

• All bookings must be made in accordance to your individual ongoing arrangement with What a Difference a Dave
  Makes.
• Bookings will be confirmed in accordance to your individual ongoing arrangement with What a Difference a Dave
  Makes.
• We prefer shared spreadsheets for bookings to assist in communicating out booked time slots.
• It is the responsibility of the Client to ensure information is provided to us with enough notice to book cleaning.
• We may not be able to accommodate bookings with less than 48 hours notice.
• Same-day bookings are subject to availability and may incur an additional fee
• The Client must provide accurate property access instructions and any necessary codes.

3. PRICING AND PAYMENT

• Pricing is based on property size, level of cleaning required, and optional services.
• Payment is due upon receipt of invoice
• We accept payments via bank transfer or online via stripe (incurs fee)
• Late payments (over 7 days past due) may incur a late fee

4. CANCELLATION AND RESCHEDULING POLICY

• Cancellations made more than 24 hours before the scheduled service may be rescheduled at no charge
• Cancellations made less than 24 hours in advance may incur a cancellation fee. In the event of last minute booking
  changes you have the option to use that time for deep cleaning or extra services

5. ACCESS AND ENTRY

• The Client is responsible for providing timely and secure access to the property.
• If our team is unable to access the property within 15 minutes of arrival, the visit will be considered a cancellation
  and charged accordingly.

6. CONDITION OF PROPERTY

• Properties should be in a safe and reasonably tidy condition for our team to perform cleaning services.
• Excessive mess (e.g. bodily fluids, excessive mess) may be categorised as an Urgent Deep Clean & may incur an
  additional fee or require a reschedule.
• If excessive mess/damage is found we will contact owner immediately and take photos to determine next steps.

7. LIABILITY AND INSURANCE

• We carry liability insurance for the protection of our staff and your property.
• We are not responsible for damage due to pre-existing conditions, improper installation of fixtures, or items of
  sentimental or high monetary value left unsecured.
• We are also not liable for maintenance of amenities provided to guests for use, including, but not limited to appliances, cleaning equipment
  or high chairs.
• We accept no responsibility or liability for supervision, handling, or protection of unusual, fragile, valuable, live, hazardous
  or high-risk items left at the property.

8. ESCALATING CONCERNS

• If you are not satisfied with the cleaning, you must notify us within 24 hours of the service. We may arrange a re-clean or
  partial refund as deemed appropriate.

9. TERMINATION

• To terminate this agreement either party must provide 2 weeks notice
• We reserve the right to refuse or terminate service immediately for reasons including unsafe working conditions, abusive
  behavior, or violation of these terms.

10. AMENDMENTS

• These terms may be updated at any time. Clients will be notified of any material changes via email or website posting.